The purpose of the booking terms and conditions of Sangaste Rukki Maja is to establish uniform and understandable rules for all our customers who use and/or wish to use our restaurant and/or accommodation services.

General Booking Terms:

  1. Customers of Sangaste Rukki Maja are obliged to familiarize themselves with the booking terms and conditions before making a reservation. The booking terms and conditions are mandatory for all customers.
  2. Prepayments and proforma invoices must be paid by the deadline indicated on the invoice.
  3. The customer must immediately cancel the reservation if they decide not to use the booked restaurant or accommodation service.
  4. Sangaste Rukki Maja has the right to cancel the customer’s reservation if the customer has not paid the prepayment or proforma invoice on time.

Price Information:

  1. All prices are in euros and include VAT as established by the Republic of Estonia.

Guest House Booking and Payment:

  1. Reservations can be made via email at info@rukkimaja.ee or by phone at +372 523 7637 and +372 76 69 323.
  2. Sangaste Rukki Maja processes all bookings in the order they are received.
  3. It is possible to book individual rooms or the entire house. Reservations including three or more rooms are considered group bookings.
  4. Prepayment is mandatory for group bookings and reservations made during major events.
  5. The reservation is confirmed by email or phone, or when a prepayment invoice of 50% of the total booking amount is paid, or by a separately agreed guarantee letter.
  6. The remaining balance of the booking can be paid in cash or by card upon arrival at the guest house, or by invoice 2 working days before the booking date. Payment by invoice must be pre-arranged via email or phone.
  7. By canceling the prepayment or other invoice, the customer confirms that they have read the terms of service usage.

Restaurant Services Booking and Payment:

  1. Reservations can be made via email at info@rukkimaja.ee or by phone at +372 523 7637 and +372 76 69 323.
  2. Sangaste Rukki Maja processes all orders in the order they are received.
  3. Sangaste Rukki Maja will provide you with an order form detailing the offered foods and their prices. The customer has 4 days to fill out the order form, during which the order is considered a preliminary reservation. If no response is received from the customer, the preliminary reservation will be canceled.
  4. Filling out and sending the order form by email does not confirm the reservation. The reservation is confirmed by prepayment.
  5. The reservation is confirmed when a prepayment invoice of 30% of the total amount of the order form is paid or by a separately agreed guarantee letter.
  6. If the reservation is confirmed less than 7 days before the service date, an invoice for the entire amount of the order form will be issued, which must be paid within 48 hours.
  7. The order form is confirmed 7 days before the service date unless otherwise agreed.
  8. The remaining balance of the order form can be paid in cash or by card upon arrival at the restaurant, or by invoice 2 working days before the service date. Payment by invoice must be pre-arranged via email or phone.
  9. By canceling the prepayment or other invoice, the customer confirms that they have read the terms of service usage.

Cancellation and Modification of Booking/Order:

  1. The customer must immediately cancel the booking if they decide not to use the booked accommodation or restaurant service.
  2. The customer must notify Sangaste Rukki Maja representative of the cancellation via email at info@rukkimaja.ee or by phone at +372 523 7637.
  3. The cancellation date is the day Sangaste Rukki Maja receives the notification via email or phone.
  4. If the booking or order is canceled 14 or more days before the service date, the prepayment made by the customer will be fully refunded (minus a service fee of 10 euros).
  5. If the booking or order is canceled 13-8 days before the service date, 50% of the prepayment made by the customer will be refunded.
  6. If the booking or order is canceled 7 or fewer days before the service date, the prepayment will not be refunded.
  7. If the booking is canceled before the service date due to the illness, accident, or death of the customer or their close relative, the customer has the right to receive a full refund of the prepayment if they present a medical or police certificate within 2 weeks of cancellation.
  8. The booking cannot be canceled for the reasons mentioned in point 5.7 if the service is already in use or the service date is the same day. In such cases, the prepayment will not be refunded.
  9. If the customer wishes to change the booking time or place (e.g., change the booking date or room), they must notify by email or phone at least 7 days before the service date. Sangaste Rukki Maja will change the booking if possible and notify the customer. If the booking cannot be changed and the customer decides to cancel, the prepayments will not be refunded.
  10. Sangaste Rukki Maja has the right to cancel the booking due to force majeure (natural disaster, employee strike, etc.). In such cases, Sangaste Rukki Maja must notify the customer as soon as possible and refund the full prepayment. Other possible costs incurred by the customer will not be compensated by Sangaste Rukki Maja.

Guest House Rules:

  1. The administrator of the Sangaste Rukki Maja guest house is the customer service representative, and the reception desk is the restaurant counter. Customer service is available for you from 8 AM to 10 PM.
  2. All rooms have internal phones. You can contact:
    • 323 – Administrator/Restaurant
    • 333 – Silva-Agro Secretary
    • 112 – Emergency
  3. Upon check-in, guests must fill out a form with personal data. Only the number of people listed on the form may stay in the room. When guests arrive, please notify the administrator, specifying the number of guests and their stay duration. If not notified, Sangaste Rukki Maja has the right to charge for additional guests.
  4. Check-in time is 4 PM, and check-out time is 12 PM.
  5. The guest house is open daily from 8 AM to 10 PM. If you wish to arrive or depart at other times, please coordinate in advance with the administrator.
  6. Breakfast is served in the restaurant from 8 AM to 10 AM. Please inform the customer service representative of any special requests; we will try to accommodate them as much as possible. For an additional fee, breakfast is available before 8 AM.
  7. Pets are welcome at the guest house. Bringing pets is allowed strictly under the owner’s responsibility, and the pet must not move freely. There is an additional fee for pets.
  8. For multi-day stays, your room will generally be cleaned, and bed linens and towels changed every 3 days. Cleaning time is from 12 PM to 2 PM.
  9. In case of problems, call:
    • Administrator/Restaurant – 323 (internal phone) / +372 76 69 323 (external line) from 8 AM to 10 PM
    • Manager – +372 52 37 637 (external line)
  10. During the service period, the customer is responsible for the cleanliness and preservation of the furniture and other inventory, as well as the accommodation premises (including the immediate surroundings and interior).
  11. Sangaste Rukki Maja has the right to require a security deposit before the service usage.
  12. Please do not leave valuables unattended in the rooms. The company is not responsible for lost items.
  13. Smoking indoors is strictly prohibited in Sangaste Rukki Maja. If this rule is violated, we have the right to demand a compensation fee of 50 euros.
  14. When leaving the house during the booking period, we recommend leaving the key with the administrator to prevent losing it outside the house. If the key is lost, the compensation fee is 30 euros.
  15. Quiet hours are from 10 PM to 7 AM unless the entire house is booked by one client or an event is taking place.
  16. When the booking ends, make sure nothing is left behind. The company is not responsible for forgotten items.
  17. Upon the end of the booking, the keys must always be handed over to the administrator/customer service representative unless otherwise agreed. For lost or unreturned keys, we have the right to demand a compensation fee of 30 euros.

Compensation for Damages:

  1. The customer is obliged to compensate Sangaste Rukki Maja for any damages caused in connection with the use of the restaurant or guest house.
  2. In case of damages, a mutually signed report and/or photos of the damages will be prepared on-site if possible before the customer leaves.
  3. Sangaste Rukki Maja will issue an invoice to the customer after the damages, which the customer is obliged to pay by the deadline indicated on the invoice.

Customer Complaints:

  1. All complaints must be presented immediately and on-site to the contact person at Sangaste Rukki Maja. The issue will be resolved mutually and immediately.
  2. If a mutual agreement is not reached immediately, the incident must be documented in writing on-site before the end of the booking/service, signed by both parties.
  3. After documenting the incident in writing as per point 8.2, the customer must submit a damage claim and/or complaint within 7 days after using the